Customer Support & Help Desk

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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

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Your Question

Created on 2010-05-04 15:15:27 with 59 views.

Q: Customer Hub - my password is not working

A: We have just activated your access to the Customer Hub and new clients sometimes report trouble logging in.

If it happens to you:

1. First, please make sure that you have copied
your email and password correctly.

2. Give it a couple of tries - we have a large database of clients and sometimes the system can't immediately locate your information so it
rejects the log-in.

3. You might need to close your internet browser and reopen it to try again.

4. If you can't log in after a few tries please
let us know; We will have my tech support assist you.